Personal Data Protection

Shell96 Privacy Policy – Malaysia Member Personal Data Protection

Shell96 is committed to protecting every member's privacy. This policy clearly explains what data we collect, how we use it, and the security measures we take to keep your information safe at all times.

Updated: January 2026

The Six Core Pillars of shell96 Data Protection

Your data security is not just a technical responsibility — it is a promise we make to every shell96 member.

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256-bit SSL Encryption

All data transmitted between your browser and shell96 servers is protected with 256-bit SSL encryption. Your personal and financial information cannot be intercepted by any third party.

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No Sale of Data to Third Parties

Shell96 never sells, rents, or trades members' personal data to any external party for marketing purposes. Your data belongs to you — it is not a business asset of ours.

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Purpose-Based Data Collection

Shell96 only collects data that is strictly necessary for platform operations and legal compliance. There is no excessive data collection or collection for undefined purposes.

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Right of Access and Data Correction

Every shell96 member has the right to view, request corrections to, or delete their personal data. The request process is straightforward and handled within a reasonable timeframe.

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Strict Internal Access Controls

Access to member data within the shell96 system is restricted to staff who require it for operational purposes. All access is logged and continuously monitored.

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Data Protection Law Compliance

Shell96 complies with the requirements of Malaysia's Personal Data Protection Act (PDPA) and international industry standards in handling users' personal data.

Note: This Privacy Policy describes shell96's data handling practices. By using our platform, you agree to the terms set out in this document. Please read it carefully.

1Information We Collect from You

When you register and use shell96, we collect several types of information depending on your interactions with the platform. Below are the categories of data we collect:

Data Category Data Examples Primary Purpose
Personal Identity Full name, MyKad number, date of birth KYC verification , account registration
Contact Information Phone number, email address Communications, account verification
Financial Data Bank account number, transaction records Deposit and withdrawal processing
Technical Data IP address, browser type, device Security, fraud detection
Activity Data Wagering records, games played Platform operations, responsible gaming

We also collect information you voluntarily provide when contacting customer support, completing feedback forms, or participating in shell96 promotions.

2How We Use Your Data

Shell96 uses the data collected for specific and legitimate purposes. We do not use your data for any purpose beyond what is stated here without obtaining your consent first.

  • Account management: Creating and managing your shell96 account, including identity verification and KYC processes as required by law.
  • Transaction processing: Safely and accurately processing all deposits, withdrawals, and other financial transactions in your account.
  • Platform security: Detecting and preventing fraud, account abuse, money laundering, and other suspicious activities.
  • Customer support: Responding to inquiries, resolving complaints, and providing technical support to members.
  • Responsible gaming: Monitoring gameplay patterns to identify signs of addiction or unhealthy usage, and taking appropriate preventive action.
  • Legal compliance: Fulfilling applicable legal and regulatory obligations, including reporting to relevant authorities where required by law.
  • Platform improvement: Analyzing aggregated and anonymized usage patterns to improve the shell96 user experience.

shell96 does not use your personal data for third-party advertising purposes or sell it to external marketing companies.

3Data Sharing with Third Parties

Shell96 understands that your data privacy is a priority. We only share your personal data with third parties under limited and controlled circumstances:

  • Contracted service providers: Companies that help us operate the platform, such as payment processors, game software providers, and cloud infrastructure providers. All parties are bound by strict confidentiality agreements and are only permitted to use your data for the stated purposes.
  • Legal requirements: When required by Malaysian law or a directive from a lawful authority, shell96 will disclose the necessary information. This includes investigations into financial crime or money laundering.
  • shell96 rights protection: In situations where shell96 needs to defend its legal rights, prevent fraud, or protect the safety of other users.

In all data-sharing instances, shell96 ensures that only the minimum necessary information is shared, and recipients are obligated to protect that data to a standard equivalent to this policy.

4Data Security Measures We Practise

Shell96 invests seriously in technical and organizational security to protect your data from unauthorized access, loss, or misuse:

  • 256-bit SSL encryption: All communications between you and the shell96 platform are protected with industry-standard encryption that cannot be intercepted.
  • Stored data encryption: Sensitive data stored in our databases, including financial information and personal identification, is encrypted using modern encryption algorithms.
  • Layered access controls: The shell96 system uses role-based access control. Staff can only access data required for their specific tasks.
  • 24/7 security monitoring: The shell96 security system is monitored around the clock to detect any unusual activity or intrusion attempts.
  • Periodic security assessments: shell96 conducts regular security audits and penetration testing by independent parties to identify and address vulnerabilities.

While shell96 takes all reasonable steps to protect your data, no system on the internet can be guaranteed 100% secure. You are also responsible for keeping your password and device secure.

5Cookies and Tracking Technologies

Shell96 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

  • Essential cookies: Required for core platform functions such as login session verification, security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
  • Performance cookies: Collecting information on how you use the shell96 platform — such as the most visited pages and technical errors encountered. This data is used in aggregated form to improve the platform.
  • Functional cookies: Saving your preferences such as language and display settings to deliver a more personalized experience on future visits.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality and performance of the shell96 platform.

6Data Retention and Deletion Policy

Shell96 retains your personal data for as long as your account is active or as long as needed to provide services to you. After account closure, shell96 retains data for the period prescribed by applicable law before deletion is carried out.

  • Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial legal requirements.
  • Identity verification documents (KYC): Retained for a minimum of 5 years after account closure for anti-money laundering compliance.
  • Customer support communication logs: Retained for 3 years for dispute resolution and service improvement purposes.
  • Gaming activity data: Retained for 2 years for responsible gaming purposes and internal analysis.

Once the defined retention period has expired, your data will be securely deleted using methods that ensure it cannot be recovered by any party.

7Your Rights as a shell96 User

As a trusted shell96 member, you have certain rights regarding your personal data. We respect and facilitate the exercise of these rights:

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Right of Access

You have the right to request a copy of the personal data shell96 holds about you at any time.

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Right to Rectification

If your data is inaccurate or out of date, you have the right to request prompt correction.

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Right to Erasure

You may request deletion of your data under certain circumstances, subject to shell96's legal obligations.

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Right to Object

You have the right to object to the processing of your data for specific purposes, such as direct marketing.

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Right to Data Portability

You may request your data in a structured, machine-readable format for transfer to another platform.

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Right to Restrict Processing

In certain situations, you may request that shell96 restrict the processing of your data while an issue is being resolved.

To exercise any of the above rights, please contact the shell96 support team via live chat or email. We will process your request within 30 business days.

8Children's Data Protection

Shell96 is an adult entertainment platform restricted to individuals aged 21 and above. We do not knowingly collect, process, or store personal data from minors.

If we discover that personal data belonging to a minor has been collected without knowledge or consent, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child has registered with shell96 are encouraged to contact our customer support immediately.

shell96 applies age verification during the registration process and KYC verification to prevent access by minors. This platform is for adult users aged 21 and above only.

9Changes to This Privacy Policy

Shell96 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform improvements. When material changes are made, we will:

  • Displaying a clear notice on the shell96 website regarding any changes made
  • Updating the "Last Updated" date shown at the top of this document
  • Sending notifications to registered members via email or in-platform alerts for material changes

We encourage you to review this Privacy Policy page periodically so you are always aware of how we protect your information. Continued use of shell96 after any changes take effect will be considered your acceptance of the updated policy.

10Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by shell96, our team is ready to assist:

  • Privacy email: [email protected]
  • Live chat: Available 24 hours a day, 7 days a week directly in the shell96 app or website
  • Response time: Privacy and data-related inquiries are answered within 5 business days

For data deletion, correction, or access requests, please include your registered account number and clear request details so we can process your request promptly and accurately.

You may also review Terms and Conditions shell96 for more information about your rights and responsibilities as a member of our platform.

Your Data Is Safe With Us — Register and Enjoy a Trusted Platform

Shell96 takes your privacy seriously. Register today and experience a secure, fair, and transparent online entertainment platform built for Malaysian players.

For users aged 21 and above only. Terms and conditions apply to all shell96 services.

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