Shell96 Terms and Conditions – Complete Malaysia Platform Usage Guide

1Eligibility and Account Registration

To register and use shell96, you must meet the following eligibility requirements without exception:

• Age limit: You must be at least 21 years of age at the time of registration. shell96 does not permit registration or use of the platform by individuals below the required age limit.
• Accurate information: All information you provide during registration must be truthful, accurate, and current. This includes your full name, identification number, date of birth, phone number, and email address.
• One account only: Each individual is only permitted to register and maintain one active account at shell96. Registering a second or additional account — whether using a different name, phone number, or other information — is a violation of these terms.
• Identity verification: shell96 reserves the right to request identity verification (KYC) at any time. Documents that may be requested include a copy of your MyKad, bank statement, or other supporting documents to verify your identity.
• Location: You are responsible for ensuring that your use of the shell96 platform complies with the laws of your jurisdiction. shell96 is not liable for any violation of local laws committed by users.

Shell96 reserves the right to reject registration applications or close accounts that do not meet these eligibility requirements without providing any explanation.

2Account Management

As a shell96 account holder, you have certain responsibilities in properly maintaining and managing your account:

• Password confidentiality: You are solely responsible for keeping your login credentials confidential. Do not share your password with anyone, including family members.
• Two-factor verification: shell96 encourages all members to enable two-factor authentication (2FA) for additional account security.
• Information updates: You are responsible for ensuring that all information in your account profile remains up to date and accurate. Any changes to personal information must be reported to shell96.
• Account activity: You are responsible for all activities that occur under your account. If you suspect your account has been compromised, contact shell96 support immediately.

3Deposits and Withdrawals

Shell96 offers a variety of secure and convenient payment methods for Malaysian players, including DuitNow, FPX, Touch 'n Go eWallet, and GrabPay. The following terms apply to all financial transactions on shell96:

• Minimum deposit limit: The minimum deposit per transaction is RM10, unless otherwise stated in a specific promotion.
• Withdrawal: Withdrawals are only permitted to the same payment method used for deposit, or to a verified bank account registered under the member's name.
• Processing period: Withdrawals are processed within 30 minutes to 3 business hours depending on the chosen method and your account verification level.
• Withdrawal limit: Daily and monthly withdrawal limits depend on your account's VIP tier. Higher VIP members enjoy greater withdrawal limits.
• KYC Verification: shell96 reserves the right to request identity verification before processing withdrawals, particularly for amounts exceeding certain limits. This is a standard security measure that protects your interests.
• Inactive funds: Accounts showing no activity for more than 12 months may be subject to a monthly administration fee. You will be notified in advance before any charges are applied.

4Bonuses and Promotions

Shell96 offers a variety of exciting promotions for new and existing members. All bonuses are subject to the following conditions:

• Rollover requirement: Each bonus has its own rollover requirement. Rollover refers to the number of times you must wager the bonus value before you can withdraw your wins. Rollover requirements are clearly stated on each promotion page.
• Validity period: All bonuses have a set validity period. Unused bonuses or incomplete rollovers within this period will expire automatically.
• One active bonus at a time: Generally, only one deposit bonus may be active at a time unless stated otherwise in the relevant promotion's terms.
• Bonus abuse prohibition: shell96 uses sophisticated detection systems to identify bonus abuse, including hedging bets and other dishonest bonus-related activities. Accounts found to be involved in such activities will be closed and balances forfeited.
• Promotion changes: shell96 reserves the right to modify, withdraw, or suspend any promotion at any time without prior notice, subject to applicable legal requirements.

Where there is a conflict between a specific promotion and these general terms, the promotion's specific terms shall take precedence for matters relating to that promotion only.

5Accepted Member Conduct

Shell96 expects all members to use the platform in a responsible and ethical manner. The following activities are strictly prohibited:

• Fraud and manipulation: Any attempt to cheat the system, manipulate game outcomes, or exploit technical bugs for unfair advantage.
• Money laundering: Using shell96 as a channel for money laundering or financing any illegal activity.
• Customer support abuse: Making false claims, threatening support staff, or misusing the complaints system to obtain undeserved compensation.
• Account sharing: Allowing others to use your account or accessing another person's account without authorisation.
• Use of automated software: Using bots, automated software, or any tool that mimics human actions to gain an unfair advantage in games.

Any violation of the above will result in immediate account suspension or closure, and shell96 reserves the right to withhold or cancel any balance and wins in the affected account.

6Game and Wagering Rules

Shell96 offers a wide range of game categories including Live Casino, slots, sports betting, and fast games. The following rules apply across all categories:

• Final decisions: The results of all games on shell96 are final and cannot be disputed unless there is clear evidence of a verifiable technical failure.
• Technical failure: In the event of a technical disruption during a game session, shell96 will review system records to determine a fair resolution. In certain cases, shell96 reserves the right to void affected bets.
• Certified RNG: All casino games use a Random Number Generator (RNG) certified by an independent regulatory body. shell96 has no control over individual game outcomes.
• Wagering limit: Each game has its own minimum and maximum betting limits. These limits are clearly displayed before you place a bet.
• Sports betting: For Sports Betting, shell96 reserves the right to void or modify bets placed based on incorrect information or under exceptional circumstances that affect the relevant sporting outcome.

7Data Security and Privacy

Shell96 takes the responsibility of protecting your personal data seriously. All information collected is processed in accordance with the shell96 Privacy Policy, which can be found on a separate page.

• SSL encryption: All communications between your browser and shell96 servers are protected with 256-bit SSL encryption. Your financial and personal information cannot be intercepted by third parties.
• Data storage: shell96 retains user data in accordance with legal requirements and for platform operational purposes. Data will not be sold or shared with third parties without your consent, except as outlined in the Privacy Policy.
• User rights: You have the right to request access to, correction of, or deletion of your personal data in accordance with applicable laws. Please contact shell96 support for any data-related requests.

For full details on how shell96 handles your data, please refer to Privacy Policy ours.

8Account Suspension and Closure

Shell96 reserves the right to suspend or close a member's account in the following situations:

• Violation of any section of these Terms and Conditions
• Fraud, bonus abuse, or suspicious activity
• Failure to provide requested KYC documentation within the specified timeframe
• Account closure request by member
• Money laundering or financing of illegal activities
• Legal requirements or directives from relevant authorities

When an account is closed due to a breach of terms, shell96 reserves the right to withhold balances associated with bonuses or activities that violated the terms. Valid balances from your personal deposits (excluding bonuses) will be returned after the investigation is complete, unless there are legal grounds to withhold the entire balance.

9shell96 Liability Limits

Shell96 strives to provide the most stable and reliable service. However, there are certain limitations to our liability:

• Technical disruptions: shell96 is not liable for any losses incurred due to internet connection disruptions, user hardware failures, or technical issues beyond shell96's control.
• Game results: shell96 bears no liability for any financial losses arising from wagering or gameplay. All outcomes are the result of fair play and are final, except in cases of verified technical failure.
• Compensation cap: Under no circumstances shall shell96's maximum liability to any member exceed the net cash deposit amount made by that member in the 30 days preceding the claim.
• Third parties: shell96 is not responsible for the actions or failures of third-party service providers, including game software providers, payment processors, and infrastructure providers.

10Responsible Gaming

Shell96 is committed to promoting responsible gaming. We believe entertainment should remain entertainment and should not cause financial stress or personal problems for our members.

• Self-exclusion tools: shell96 provides deposit limit, loss limit, account time-out, and self-exclusion tools that can be accessed directly from your account settings.
• Professional help: If you or someone you know is showing signs of problem gambling, we encourage you to seek help from a relevant support organisation.
• Session time limit: You can set a session time limit to help manage the time you spend on the shell96 platform.

For full information on the responsible gaming tools available, please visit the Responsible Gaming ours.

11Amendment to Terms and Conditions

Shell96 reserves the right to amend, update, or replace these Terms and Conditions at any time. Such amendments will take effect immediately upon publication on the shell96 website.

Shell96 will endeavor to notify members of important changes via in-platform notifications or registered email. However, it is your responsibility to periodically review this Terms and Conditions page to ensure you are always aware of the latest terms in effect.

Your continued use of the shell96 platform after any amendment takes effect will be deemed as your acceptance of the updated terms. If you do not agree with any amendment, you should stop using the platform and close your account.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the shell96 customer support team is ready to assist you.

• Support email: [email protected]
• Live chat: Available 24 hours a day, 7 days a week via the shell96 app or website
• Response time: Email inquiries are typically answered within 24 business hours

For formal complaints, please include your account number, the date and time of the disputed incident, and full details of the issue encountered. This will help our team resolve your case more quickly and efficiently.